Returns & Guarantees

 

 

Return & Exchange Policy and Product Guarantees

Details:

In-store Purchases

Purchases may be returned or exchanged to any Mackey’s retail location with:
  • Date of purchase less than 30 days from the date of return (excluding Livestock Feed, Commodities, and Live Goods)
    • Live Stock feed and commodities may be returned within 10 days of original purchase. This is due to their relatively short shelf life.
    • Live Good sales are final. Tree and Shrub purchases are supported by Mackey’s Green Good Guarantee (see below).
  • Proof of purchase (i.e. receipt)
  • Packaging and product are in their original condition.
  • If you received a defective or damaged good, return the product within 30 days of the purchase date and a replacement product will be arranged for exchange.

*Product/live good/service specific policies apply where noted 

Delivery (online and phone purchases)

Purchases may be returned or exchanged to any Mackey’s retail location.
Additionally, the customer may contact our customer service team to arrange a pickup/return shipment.
All returns and exchanges are applicable to the following terms:
  • Date of purchase less than 30 days from the date of return (excluding Livestock Feed, Commodities, and Live Goods)
    • Live Stock feed and commodities may be returned within 10 days of original purchase. This is due to their relatively short shelf life.
    • Live Good sales are final. Tree and Shrub purchases are supported by Mackey’s Green Good Guarantee (see below).
  • Proof of purchase (i.e. receipt)
  • Packaging and product are in their original condition
  • If you received a defective, damaged good, or a product that you did not order, return the product within 30 days of the purchase date and a replacement product will be arranged for exchange.

*Product/live good/service specific policies apply where noted 

 Customer Service:

contact@mackeysinc.com

860-423-6311 x2
(specify inquiry in regards to delivery order)  

Mackey’s Pet Food Guarantee

Mackey’s guarantees all pet food for Friends of Mackey’s club members.
Our goal is to help you find a feed for your pet that is nutritionally appropriate, palatable, and sustainable.
If your pet won’t eat or a food does not agree with them, you may exchange the feed under the below terms:
  • You are a Friends of Mackey’s Club member
  • ¾ of the food is returned in the original package
  • You will receive a full store credit for the original purchase price 

Mackey’s Green Good Guarantee

Mackey’s guarantees all Tree and Shrub plant purchases for Friends of Mackey’s club members.
Our goal is to earn your trust with the quality of our live goods and to support you as you make your home grow.
Mackey’s Green Good Guarantee is applicable under the following terms:
  • You are a Friends of Mackey’s Club member
  • Purchase was made within 1 calendar year of the return date
  • Tree or shrub is returned to your preferred Mackey’s location
    • A store manager will review the plant to verify that it is reimbursable under the guarantee
  • You will receive a 100% store credit for the original purchase price
    • Guarantee does not apply to live goods that are damaged by:
      • Deer/rodents/insects
      • Breakage
      • Neglect